Your purchase implies that you’ve read and accepted these terms.

These policies are designed to protect your interests as well as ours.

100% accuracy is our goal.

7-Day Policy

Please use our return portal to return your order. You can also call customer service at (949) 844-7032 or email us at inquiry@thecannabisboxes.com and we will assist you.

Customers have 7 business days from the day that the order was received to report the following:

Damaged items, lost packages/items, or request a return.

If customer is at fault (e.g. buyer’s remorse), order is subject to a 25% restocking fee and $15 return label fee (per label).

If order is rejected, customer will be responsible for $18 UPS return label fee (per label).

If customer is not at fault, all fees will be waived.

All custom orders are final sales and cannot be returned.

If a product is used, it is final sale.

It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:

Fulfillment Center Returns:

333 Texas Street, Suite 1300

Shreveport, Louisiana, 71101, USA

Product(s) should be:

In good condition, in original packaging with all products, parts and accessories and the UPC Code on the exterior and Received in saleable condition.

Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.

Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.

All returns will be inspected and must be 100% complete.

All free items included with a specific product purchase must be returned as well to receive credit.

When buy in case, but return less than case quantity, the refund price will be calculated using next higher price level.

It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to The Cannabis Boxes.

No returns can be made on clearance sale items; these are considered final sales.

Credit will always be issued to the same credit card to which they were charged.

We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

Shortage, Discrepancy or Damaged Shipments:

All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton(s). Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.

Many times, it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please email our customer service department immediately at inquiry@thecannabisboxes.com.

Shortage, discrepancy or damage claims must be filed within 7 business days after receipt. We will issue a return merchandise authorization (RMA) number if claim is made within the time frame stated.

Defective Merchandise:

You have 7 days to report any defective merchandise or parts. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact Customer Service Support at inquiry@thecannabisboxes.com. Please have available order number and the original date of purchase for verification.

Types of Return Request:

Once return has been created, customer has 14 business days to return items

Return will expire in 14 days

If items have not been returned by the 14th day customer’s card on file will be charged

Buyer changes mind, buyer remorse or price difference Restocking Fee Applied

Buyer changes mind and returns item. Item received was not received back in original form or was declared incomplete. Restocking & Shipping Fee Applied

Buyer refuses delivery Restocking Fee Applied

Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by seller Restocking Fee Applied

Buyer receives an item materially different from what they ordered No Restocking Fee Applied

Items arrives to the buyer damaged or defective No Restocking Fee Applied

Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No Restocking Fee Applied

Order is returned as undeliverable No Restocking Fee Applied but if buyer had knowledge or refused delivery of package (s) or wrong address provided by customer a $18 charge per box applied. Buyer returns an item and fails to indicate RMA# on shipment; $18 fee assessed as RMA Processing FEE (this fee may be added on to any additional fees that may be assessed to the order as result of non-compliance)

If you return products to the TheCannabisBoxes fulfillment center, you can check your order status by contacting Customer Service at inquiry@thecannabisboxes.com from 8:00AM – 5:30PM PST Monday–Thursday, 8:00AM – 5:00PM PST Friday.

Be sure to have your order number available when you call. Within 48 hours after submitting your request, you will receive a response by email.

Return Your Order Here!

Accepted Payment Methods:

Via Web:

Credit Cards & Debit Cards

For your protection, thecannabisboxes.com reserves the right to hold credit card orders for complete bank verification.

Via Phone:

Credit & Debit cards (deducts from your bank account)

UPS Collect On Delivery (COD)

Via Mail:

Company Checks

Personal Checks

Money Orders

Cashier Checks

All checks must be made out to Fulfillment Center

Methods of payment accepted via Local Delivery

Credit & Debit cards

Cash ($5 Max on Coins)

Company Checks (Approved customers only)

Personal Checks (Approved customers only) – $35 fee if check does not clear

Money Orders (Approved customers only)

Cashier Checks (Approved customers only)

Wire Transfer

Our Lowest Price 100% Guarantee:

If you find a competitor offering a lower price within 30 days of purchase on any of the products we sell, we will match or beat that price. Simply contact (949) 844-7032 or inquiry@thecannabisboxes.com with the website or invoice showing the lower price, the identical product and the order quantity. Subject to the conditions listed below:

Seller and shipper must be physically located in the United States.

Does not apply to special-order, clearance, closeout, damaged products, used, refurbished, open packages or liquidation sales, out-of-stock or limited quantity items, pricing due to typographical errors, coupon offers, credit card offers, gift card offers, financing, service offers, bundled offers or offers requiring a subscription, membership or extended contract, sales tax promotions, free items, rebates or mail-in offers.

Does not apply to any special offers for shipping and delivery fees or service fees.

Shipping/Delivery:

Local Same Day Delivery within Los Angeles/Orange County

Local delivery is available Monday-Friday from 2-6pm PST

1pm PST cut off time for placing order

Order minimum: $500 all locations

• Rush Delivery

Surcharges apply: $75 LA, $100 The Valley and Orange County

10:30am PST cut off time for placing order

Delivery time: Monday-Friday, 11am-1pm PST

Order Cut Off Times for Shipping

Same Day, Next Day, 2nd Day Shipping: 2:30pm PST

Will Call Orders:

After placing a will call order, you will receive an email that it’s ready for pick up within one (1) hour.

You will have five (5) days to pick up your order – you do not have to pick it up on the same day.

When you pick up your order, you will receive a pick up confirmation email.

If you do not pick up your order within those five (5) days, we will email to let you know that your order is being returned to inventory.

If you have not picked up your order but you receive the pickup confirmation email, please reach out immediately to let us know.

Orders placed after 3:30PM (PST) will be available for pickup the following business day.

When Will Call Order Item Is Out of Stock:

If you place a will call order and one or more of the items is out of stock, our customer service team will reach out to you as soon as our shipping team notices the issue – this will likely be the same day you place your order.

Customer service will try your contact number two (2) times and leave a voicemail if there is still no answer on the second call.

If you have not called back within 15 minutes, you will be refunded for the items that are out of stock ONLY.

Customer service will then tell shipping to proceed with fulfilling the rest of your order.

As always, you will have five (5) days to retrieve your will call order from our facility – please bring your order confirmation with you. If you do not come to retrieve your order within that time, it will be returned to our inventory and you will be notified via email and/or text. When you do retrieve your will call order, we will send you a confirmation email and/or text.

Promotions:

Promotional codes are limit 1 use per customer. CCELL, pre-rolled cones and other product exclusions apply. If you return or cancel an item in a promotion, the offer will no longer apply. The offer is not valid in conjunction with any other The Cannabis Boxes offer, Internet offer, or delivery offer unless specifically stated and only applies for new orders placed during the promotion. All orders are subject to acceptance under thecannabisboxes.com standard terms and conditions. The Cannabis Boxes reserves the right to modify, replace, or cancel an offer at any time. Offers are not valid for cash or cash equivalent.

Copyright:

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Cannabis Boxes. The collective work includes works that are licensed to The Cannabis Boxes. Copyright 2003, The Cannabis Boxes ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Cannabis Boxes or purchasing The Cannabis Boxes products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Cannabis Boxes or to purchase The Cannabis Boxes products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Cannabis Boxes. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks:

All trademarks, service marks and trade names of The Cannabis Boxes used in the site are trademarks or registered trademarks of The Cannabis Boxes

Warranty Disclaimer:

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Cannabis Boxes disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Cannabis Boxes does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Cannabis Boxes does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability:

The Cannabis Boxes shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Cannabis Boxes has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors:

In the event that a TheCannabisBoxes.com product is mistakenly listed at an incorrect price, The Cannabis Boxes reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Cannabis Boxes reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Cannabis Boxes shall issue a credit to your credit card account in the amount of the incorrect price.

Termination:

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Cannabis Boxes without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice:

The Cannabis Boxes may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Cannabis Boxes.

Text Marketing:

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Message & Data rates may apply. More info view Privacy Policy and ToS.

Miscellaneous:

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Cannabis Boxes products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Cannabis Boxes products) must be commenced within one (1) year after the claim or cause of action arises. The Cannabis Boxes’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Cannabis Boxes may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site:

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Cannabis Boxes or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer:

The Cannabis Boxes does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Cannabis Boxes is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Cannabis Boxes reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Cannabis Boxes in its sole discretion.

Indemnification:

You agree to indemnify, defend, and hold harmless The Cannabis Boxes, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links:

In an attempt to provide increased value to our visitors, thecannabisboxes.com may link to sites operated by third parties. However, even if the third party is affiliated with The Cannabis Boxes, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Cannabis Boxes. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Cannabis Boxes seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Production Speed, Shipping and Delivery of Orders

Production speed and printing turnaround time starts after your artwork/files have been uploaded, reviewed and accepted by our prepress department, you have approved the press-ready proof (whether an electronic files or hard copy) and a full payment including applicable taxes, shipping and handling fees has been made. During the order placement process on our website, you have ability to select production speed which indicates number of business days required for printing your order and making it ready for turnover to the shipping company for shipment. Your approval of proof must be received before 10 AM Central Standard Time (CT).

We make all efforts to print and ship your orders in a timely manner. In no case shall thecannabisboxes.com be liable for any consequential or damages resulting from delay in shipment or delivery. You agree not to hold thecannabisboxes.com liable for delays in shipments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond our direct control. In case of delay, due to technical problems or equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process. You agree to pay all custom duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States. To facilitate the customers by cutting down their expenses, we not only print at our in-house press in USA but also utilize our own offshore printing facilities in Asia and Africa.

thecannabisboxes.com offers Standard 10 to 12 business days to ship the product and 6 or 8 business days plan for expedite shipping (with 2 to 3 business days for ground Shipping) to any ONE LOCATION PER ORDER within USA with no quantity or weight limit. Shipping to additional destinations will be charged extra. We do not guarantee shipping and delivery transit times and are not responsible for delay, loss, damage or theft to the printing products during shipping and delivery. thecannabisboxes.com will not be held liable for damages which occur in shipping. Lost or damaged shipment claims can be filed after 6 Business days from the package shipment date. If you provide us incorrect shipment delivery address or otherwise make error in submission of the complete delivery address, we will charge additional shipping and handling charges for re-shipment.

Changes to Website and Terms and Conditions

We reserve the right to amend any portion of our website and Terms and Conditions at any time with or without notice to the users and customers of our website. The changes to our website will become part of new Terms of Services, they will be posted on our website and will be effective immediately. Your continuous use of our website after such changes are posted will constitute your agreement to such changes.